Despite what you may think, email marketing is not dead. In fact, with an ROI of 4,300% (yes, you read that right), email marketing is still one of the most effective ways to nurture leads and grow your business.
Given this fact (and the reality that I had nothing better to do one gloomy Saturday afternoon), I thought I’d take a stab at the HubSpot Email Marketing Certification.
The course is broken down into nine sections and consists of 27 videos, which total about three and a half hours of view time. To achieve your certification, you then need to pass a timed, 60-question exam.
So, did I learn anything new? Definitely. Do I think it’s worth the time and effort? Read on for a summary of my key takeaways and find out.
According to HubSpot, email marketing plays a primary role in the close and delight stages of inbound marketing, which means it’s imperative to get it right. That said, the key to creating an effective email marketing strategy lies in the following core principles:
Although the course touches on some email design best practices such as the importance of using headers and whitespace, the tips they provide aren’t exactly earth-shattering. So if you’re looking to learn more about email design, you may want to check out the HubSpot CMS for Developers Certification in lieu of this one.
Before taking this certification, I had never heard of the term “lifecycle marketing.” In case you too are unfamiliar, HubSpot defines it as “how you communicate with your contacts – from their first point of contact all the way through their lifespan as a paying customer.”
Why is this important, you ask? Because your leads and customers have different needs and challenges. Therefore, you should nurture them differently. HubSpot suggests the following:
Of course, not all customers are created equal. It’s important to recognize the three customer stages and nurture each of them through different types of messaging:
Another effective way to segment your list is by buyer persona. Some examples include:
The more you can zone in on your lists, the better targeted your marketing becomes, which ultimately results in higher conversion rates.
The course covers some best practices to keep in mind when creating your emails. Although these are a bit basic, I still think they’re worth mentioning.
Every email you send to your lists should have a purpose. Instead of defining your goal as a specific amount of clicks or opens, identify a goal that is quantifiable, such as registering for a webinar, downloading a white paper or subscribing to your blog. Then, focus your content on achieving that goal.
Craft a great subject line and add preview text to immediately engage your readers. Use personalization where appropriate, and make sure your emails are sent from a company email address as opposed to a free account like Gmail or Yahoo.
You’ve already defined your goal, so don’t forget to ask your readers to do it! Create a clear call-to-action that will entice them to click and complete your intended goal.
As inbound marketers, we understand the importance of gathering metrics around our marketing efforts. But sometimes, this results in us knowing the what without the why. HubSpot’s email marketing certification course covers a few common scenarios marketers experience and provides a possible explanation for each.
"My open rates are lower than expected."
- Possible problem: Bad subject line
- Solution: Write a short, to-the-point, non-salesy subject line.
"My open rate is high but my click rate is low."
- Possible problem: Your email is trying to do too many things.
- Solution: Make sure your CTA is clear.
"My click rate is high but my conversion rate is low."
- Possible problem: You have a bad landing page.
- Solution: Use landing page best practices such as a clear and compelling headline, no navigation and a form whose length mirrors the value of the offer.
The course goes on to provide a framework for performing email optimization tests, which should be an ongoing process. Overall, it’s important to:
In a nutshell, yes. The time I invested in taking this course was well worth the amount of information I gleaned on the topic of segmentation alone. I think many marketers are guilty of blindly setting up email campaigns – like throwing spaghetti at a wall – in the hopes that something will stick.
The last thing you want to do is annoy your leads and customers with emails that lend absolutely no value to them. So, avoid the messy walls and arm yourself with as much knowledge as you can before diving into your next email marketing campaign.
Another way to improve your email performance is to choose the right words for the copy you write. Download our Persuasive Copywriting Guide for terrific insight into the words and phrases that encourage your readers to take the action you want!